Shipping policy

Delivery Information

Pandy & Pals delivers within the United Kingdom only.

Delivery charges

Standard UK delivery costs £3.50. Delivery is free for orders of £45 or more.

Dispatch and delivery times

We prepare and dispatch orders within 3–5 working days.

We use Royal Mail, with delivery estimated to take a further 3 working days after dispatch.

Please allow approximately 6–8 working days from placing your order to delivery. Working days are Monday to Friday, excluding bank holidays. These timings are estimates, not guarantees.

Tracking

Our delivery service does not include tracking.

Delivery questions or problems

If your order hasn’t arrived within the estimated timeframe, or arrives damaged or incorrect, please email hollie@pandyandpals.co.uk with your order number and details of the issue.